Privacy Policy for 1jj com

1Introduction

This Privacy Policy applies to all users of the 1jj com platform, accessible at 1jjcom.win, including the mobile application available for download. It governs how we collect, process, store, and protect your personal information when you register an account, make deposits, place bets, play slot or fish games, or otherwise interact with the platform.

By creating an account on 1jj com, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree, please do not register or use the platform.

This Policy should be read together with our Terms and Conditions, which are available at Terms and Conditions. Both documents together form the full agreement between you and the platform regarding your account and use of our services.

2Data We Collect

We collect information that is reasonably necessary to provide you with a working, secure gaming and betting account. The categories of personal data we collect include:

We do not collect data that is not reasonably necessary for the purposes described in this Policy. We do not collect sensitive personal data such as religious or political beliefs, ethnicity, or biometric data unless specifically required by a verification obligation and explicitly flagged to you at the time.

3How We Use Your Data

The personal data collected through 1jj com is used strictly for the purposes outlined below. We do not use your data in ways that go beyond what is described here without first updating this Policy and, where required, obtaining your consent.

• Account Management: To create and maintain your account, verify your identity, and manage your login access.
• Transaction Processing: To process deposits in PKR via JazzCash, Easypaisa, Raast, bank transfers, and supported mobile wallets, and to handle withdrawal requests back to your registered payment method.
• Platform Security: To detect and prevent fraud, collusion, money laundering, duplicate account creation, and other prohibited conduct as described in our Terms and Conditions.
• Regulatory Compliance: To comply with applicable financial and platform security obligations, including transaction record-keeping and identity verification.
• Customer Support: To respond to your queries, resolve account issues, and manage complaint processes.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and content of the platform — including sports betting markets, cricket and PSL coverage, slot games, and fish games.
• Responsible Gaming: To identify potential signs of problem gambling behaviour and, where appropriate, apply protective measures in line with our Responsible Gaming policy.
• Communications: To send you important account updates, security alerts, and — where you have opted in — promotional messages about bonuses and offers.

4Payment Information

All financial transactions on 1jj com are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, or any supported mobile wallet, payment reference details are collected and recorded.

Full payment credentials — such as complete bank account numbers or full wallet PINs — are never stored in plaintext on our servers. Payment processing is handled through the respective payment providers, each of which operates under their own security and data practices.

• We retain transaction reference records for account security and dispute resolution purposes.
• Payment details on file for your account are used only to process transactions you initiate.
• Withdrawal requests are matched against the payment methods registered to your account. Transfers to third-party accounts are not permitted.
• In the event of a disputed transaction, relevant financial records may be reviewed internally to resolve the issue.

5Data Sharing

1jj com does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information is shared only in the specific circumstances described below:

• Payment Providers: When you make a deposit or request a withdrawal, necessary transaction details are shared with the relevant payment provider — such as JazzCash, Easypaisa, or your bank — solely to process the transaction.
• Game Providers: Certain technical session data may be shared with the game software providers that power our slot and fish game titles in order to deliver gameplay and resolve technical issues.
• Fraud Prevention & Security Services: We may use third-party security tools to detect suspicious activity, bot usage, or fraudulent behaviour. These services receive limited, anonymised or pseudonymised data sufficient for their detection function.
• Legal Obligations: If required by applicable law, court order, or a legitimate authority, we may disclose account or transaction data to the extent required to comply with such a request. We will make reasonable efforts to notify you of any such request unless prohibited from doing so.
• Business Transfers: In the event that the platform or its parent business is acquired, merged, or transferred, your personal data may form part of the assets transferred. You would be notified of any such change and the applicable Privacy Policy at that point.

In all cases where third-party sharing occurs, we take reasonable steps to ensure the receiving party handles your data with an equivalent level of care and uses it only for the stated purpose.

6Cookies & Tracking Technologies

1jj com uses cookies and similar tracking technologies to deliver a functional, secure, and personalised platform experience. When you visit the platform or use the mobile app, certain data is automatically collected through these mechanisms.

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security tokens that protect your account from unauthorised access. These cannot be disabled without breaking platform functionality.
• Performance Cookies: Used to understand how users navigate the platform — for example, which sports betting markets are most visited, or which slot games receive the most plays. This data helps us improve the experience over time.
• Functional Cookies: Remember your preferences, such as your selected language settings, preferred payment method for withdrawals, and game display preferences.
• Analytics Cookies: Aggregate, anonymised data used to analyse platform traffic patterns and identify technical issues. No individually identifiable data is shared through analytics reporting.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality and your ability to log in or complete transactions. Clearing cookies will also log you out of your current session.

7Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and security obligations. Specific retention guidelines are as follows:

• Active Account Data: Retained for the duration of your account and for a minimum period of five years following voluntary account closure, in line with standard financial record-keeping practices.
• Transaction Records: All PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Support Communications: Chat logs and email correspondence are retained for up to three years to assist with dispute resolution and ongoing account management.
• Suspended or Closed Accounts (Breach): Where an account has been closed due to a breach of Terms — including fraud, duplicate account abuse, or prohibited conduct — associated data is retained indefinitely to prevent re-registration and protect the platform.
• Self-Excluded Accounts: Data for accounts under self-exclusion is retained throughout the exclusion period and for a standard period thereafter to prevent inadvertent reinstatement.

When data is no longer required beyond its retention period, it is either deleted or anonymised so that it can no longer be associated with an individual account or user.

8Data Security

We take data security seriously and implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Key measures in place include:

• Encryption of data in transit using HTTPS/TLS protocols across all platform connections.
• Secure, hashed storage of account passwords — we do not store passwords in plaintext under any circumstances.
• Internal access controls ensuring that only authorised personnel can access user account data, on a strict need-to-know basis.
• Regular security reviews and monitoring for unusual access patterns, login anomalies, or data breach indicators.
• Session timeout mechanisms that automatically log out inactive users to reduce the risk of unauthorised account access on shared devices.

While we maintain robust security practices, no online platform can guarantee absolute security. You also have a role to play in keeping your account safe. Use a strong, unique password for your 1jj com account, do not share your login details, and contact support immediately if you suspect unauthorised access.

9Your Rights & Choices

As a user of 1jj com, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the support team at [email protected].

All rights requests are handled on a case-by-case basis. We will respond to verified requests within a reasonable timeframe. Requests must include sufficient information to confirm your identity and specify the data or action concerned.

10Minors & Age Restriction

1jj com is strictly an adult platform. Registration, account use, deposits, betting, and gaming are permitted only for users who are 18 years of age or older. We do not knowingly collect personal data from minors.

If we become aware that a user is under 18, the account will be suspended immediately and any associated funds withheld pending review. If you are a parent or guardian and believe that a minor in your household has registered an account, please contact us at [email protected] immediately with the relevant details.

We strongly encourage parents and guardians to use parental controls on shared devices and to ensure that login credentials for 1jj com are not accessible to minors in the household.

11Changes to This Privacy Policy

1jj com reserves the right to update this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised "Last Updated" date at the top. Where changes are significant, registered users will be notified through a platform notice or via their registered contact details.

Continued use of the platform following notification of an updated Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically so that you remain informed about how your data is being handled. If you disagree with any changes, you should stop using the platform and contact support to close your account.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a concern about how your personal data has been handled, please get in touch with the 1jj com support team:

Please include your registered username, a clear description of your request, and any relevant details that will help us locate your account and respond efficiently. We aim to acknowledge all privacy-related enquiries promptly and to resolve them within a reasonable timeframe.

For data deletion requests, please state clearly that you are requesting account and data deletion, and include verification of your identity so we can process the request securely.